Optimising Business Performance
OPTIMISING BUSINESS PERFORMANCE
FRACTIONAL EOS® integrator,
COO, strategic GROWTH PARTNER
Helping entrepreneurs transition their business for scalable growth & achieving their vision....
Abbott Consulting provides fractional EOS® Integrator/COO and strategic operational leadership for service-based businesses ready to scale. Headquartered in the UK, we support founder-led businesses with a global reach, driving execution for clients in countries as far apart as the US to Singapore. We turn vision into disciplined execution, leading to stronger and consistent performance. We strengthen operations, improve profitability, and increase business value while building the structure, accountability, and momentum the business needs to grow. This allows business founders and CEOs to get the time back they need in order to lead its future.
To remain competitive and achieve visionary goals and objectives, any business regardless of age or size, must look to continuously improve performance. As such, effective operational leadership is integral to the organisation's success and longevity.
And yet a lot of founders, leaders and owners of small businesses often underestimate the role that an Integrator, COO or Head of Operations will play in determining a sustainable and profitable growth trajectory - most probably because the role is not directly tied to revenue generation. As such, a lot of entrepreneurs and founders tend to focus on hitting sales targets and revenue goals, as they attempt to grow the business.
But sustainable business growth demands more than an increasing top line. The business requires a robust foundation and scalable infrastructure, designed specifically to adapt and support the business as the company grows.
So while the entrepreneur may be obsessed with generating leads, driving sales and engaging with prospects and customers, if the business is not structured to be effective, efficient and scalable, future growth will be unsustainable.
The expertise and leadership skills of an Integrator or COO provide a crucial asset to the business and must therefore be considered as a critical component of its growth strategy. The Integrator or COO provides the structure and team leadership that elevates the CEO to focus on strategic initiatives and long-term growth. They provide experienced operational perspective, insights and ideas in their mission to help transform the business to the next level.
About
Abbott Consulting is owned and led by Sarah Abbott, who has over 25 years experience working in business and operations leadership for some leading organisations and clients, including GSK, Wembley Stadium, Allianz, QBE, Axa and TMK Group.
Sarah understands the challenges that confront small business owners every day. In 2001 she co-founded a successful software consultancy that specialised in delivery of digital transformation and data management solutions for the large commercial (re)insurance and financial services sectors. Over the next seventeen years, in her role as Commercial & Operations Director, the company grew from a start-up to become an established and well respected market player, working with a global blue-chip client-base on enterprise digtal transformation projects across UK, US, Europe and Middle East.
In 2018, following a successful company exit, Sarah wanted to leverage her experience acquired from working with larger enterprises and corporate clients, and offer corresponding solutions and services, tailored for small businesses. As a result, Abbott Consulting was set up to provide their CEOs, owners and founders with the same capabilities and expertise provided by hiring a full time equivalent, but delivered on a fractional bases. The benefits of using this approach provides the business owner with a customer-focussed, strategic partner, dedicated to achieving mutual objectives and outcomes for the business, that drive long-term gains and competitive advantage, whilst negating the commitment, fixed costs and high overheads associated with increasing headcount. Guaranteeing a flexible, pain-free and low-risk option to small business owners who are dedicated to transforming and growing a resilient, sustainable and profitable business.
Abbott Consulting believe in the power of EOS™
The Entrepreneurial Operating System (EOS™) - is a business operating model that is currently used by more than 170,000+ organisations around the world to clarify, simplify, and achieve their vision. EOS™ connects companies – through language, values, perspectives, and experiences, and when you run on EOS™, you run smarter and you run faster.
Abbott Consulting believe in the power of EOS™ and apply its concepts, frameworks and principles for clients looking to structure and scale their business - to deliver outcomes that maximise P&L results, increase business value & develop cohesive, consistent and productive teams
We are certified EOS™ Masterclass Integrators, and partner with Ninety.io software to help our clients and their teams optimise the execution of their EOS™ strategy.
'Integrator|'in-te,-gra-ter n
One who integrates; one who harmoniously unites the major functions of a business; one who keeps the trains running on time; one who creates focus, accountability and alignment. Right Hand Person, Number Two, Steady Force
'rocket fuel' - gino wickman & mark c winters
'Integrator|'in-te,-gra-ter n
One who integrates; one who harmoniously unites the major functions of a business; one who keeps the trains running on time; one who creates focus, accountability and alignment. Right Hand Person, Number Two, Steady Force
'rocket fuel' - gino wickman & mark c winters
We work with Visionaries, CEOs & Founders who feel.......
Always Taking An Holistic Approach
Business owners will often view the results and performance of their departments or functions (e.g., sales, Finance, Operations etc, as separate and independent areas of the business when trying to grow their business. This type of approach rarely succeeds long-term and will often result in a damaging cost to the business in terms of finance, performance, efficiency and time...
This is because they should be addressing the WHOLE picture and not thinking of their business as an independent collection of its people, functions, systems and processes.
Integrating the business functions to ensure team alignment with company values, the business vision and core focus is critical to communicating, understanding and achieving the visionary objectives of the business. This approach ensures that the outcomes delivered align with the strategic goals of the business as a whole, rather than just those of the individual department or function.
Our Core Focus:
Helping founder-led businesses create high-performance leadership teams and scale sustainably without chaos. We do this through disciplined execution of EOS that eliminates operational bottlenecks and complex growth challenges.
Our Core Values:
Integrity | We are open, unbiased, honest, ethical and respectful
Partnership-Led | We believe that long term success starts with exceptional partnerships.
Accountability | We hold ourselves accountable to you. We measure our success by the achievement of your goals
Collaboration | We believe in the power of working together
Trust | We promise truth, transparency & openess in our interactions
Passion | We empower business owners to live their best life by getting everything they want from their businesses
VISIONARY & INTEGRATOR - One sees the future, and the other makes it happen
'rocket fuel' - gino wickman & mark c winters
VISIONARY & INTEGRATOR - One sees the future, and the other makes it happen
'rocket fuel' - gino wickman & mark c winters
Services
Services
The fatal assumption that an individual who understands the technical work of a business, can successfully run a business that does the technical work
'the e-myth' - michael e gerber
The fatal assumption that an individual who understands the technical work of a business, can successfully run a business that does the technical work
'the e-myth' - michael e gerber
Strateguc Growth Partner
- Fractional EOS® Integrator/COO
- Strategic Leadership - Translating Vision into Measurable Results
- Performance Measurement & Analysis
- Strategic Planning
- Alignment and Integration of Key Business Functions
- Ensuring Accountability Across the Organisation
- M&A Strategy
Financial Performance
- Financial Performance Optimisation
- Profitable Growth: Execute financial strategy for sustainable scaling
- P&L Control - Revenue & Profit Forecasting Analysis
- Operational Budget Setting and Analysis
- Certified Xero Adviser
Data, Systems & Process
- Create scalable systems
- Improving operational efficiency
- AI Strategy: Custom AI solutions for automating key business functions
- Chaos to Clarity: Streamline operations. processes and leadership
- Strategic Project Management
- Data Analysis, Measurables & Scorecard KPIs
Customer Experience
- Improving Customer Experience Performance
- Customer Acquisition and Retention Policies
- Customer Experience Metrics & Analysis
- Customer Data & GDPR Policies
Marketing
- AI Marketing Strategy
- CRM Systems Selection & Implementation
- Sales Performance Optimisation
- Sales & Marketing Team Leadership
Team Leadership
- Leadership Team Accountability
- Leadership Excellence – Strengthening Departmental Execution
- Weekly Level 10 Leadership and Facilitation
- Leadership Team Development of Self-Sufficient and Cohesive Leadership Teams
- Accountability Chart
- Driving Rocks to Completion
- Team Selection - Right People in Right Seats
Clarify your vision and you will make better decisions about people, processes, finances, strategies, and customers.
'traction' - gino wickman
Growth Plans
Our Integrator and COO services are delivered on a retained and ‘Fractional’ basis, providing the business with a completely flexible & cost-effective means of acquiring the expertise, knowledge and value provided by a full-time COO/Integrator ......but at a fraction of the cost.
Unserstanding your in-house team already possess the core technical and specialist knowledge and experience required to develop your product/service offering, we embed ourselves within your team, so that we can leverage our strategic business and operational skills and expertise to best complement yours.
As such, we provide different plans customisable to the specific requirements and growth stages of your business:
1. As a fully embedded member of your leadership team (retained COO and EOS Integrator)
2. On behalf of your team (Strategic project management)
3. Advising your business with consultancy and mentoring services
With no increase in headcount, overheads or fixed costs, we find that being this flexible ensures a truly bespoke service, and ensures cost-effective outcomes for your business AND the bottom line.
Start
- For young businesses in the start up phase – our retained COO / Integrator services will ensure your business is set up and structured for growth.
- Our 'Start' package includes: ◦ Defining core processes ◦ Creating an accountability chart that provides leadership team with visibility that the right people are sitting in the right seats ◦ Creating a technology systems strategy that will enable your business to scale ◦ Analysing the data by creating the scorecard and defining key metrics to track performance, growth and ensure financial health ◦
Improve
- Providing executive leadership experience, professionalism and expertise to growing companies on an affordable basis.
- Our 'Improve' package will: ◦ Provide accountability for executing the business plan & oprational strategy ◦ Identify & resolve cross-functional issues and ensure departmental alignment to key objectives ◦ Identify and eliminate process bottlenecks to enable increased efficiency ◦ Recommend and implement most appropriate technology solutions ◦ Develop a culture of execution that helps your company achieves key objectives
Grow
- Providing support for companies growing faster than the speed of light, while building best in class class business management and team leadership processes that improve profit and drive growth.
- Our 'Growth' package : ◦ Ensures that the existing model and operating system is fully scalable and adapting effectively to growth ◦ LMA (evaluates) the team, skills and job requirements to ensure that the right people are sitting in the right seats ◦ Leverages technology systems to ensure optimal efficiency and consistent output
Start
- For businesses in the start up phase – our operational expertise will ensure your business is structured for growth.
- Our 'Start' package includes: ◦ Defining core processes ◦ Creating an accountability chart that provides leadership team with visibility that the right people are sitting in the right seats ◦ Creating a technology systems strategy that will enable your business to scale ◦ Analysing the data by creating the scorecard and defining key metrics to track performance, growth and ensure financial health ◦
Improve
- Abbott Consulting offers corporate experience, professionalism and expertise to growing companies on an affordable basis.
- Our 'Improve' package will: ◦ Provide accountability for executing the business plan & oprational strategy ◦ Identify & resolve cross-functional issues and ensure departmental alignment to key objectives ◦ Identify and eliminate process bottlenecks to enable increased efficiency ◦ Recommend and implement most appropriate technology solutions ◦ Develop a culture of execution that helps your company achieves key objectives
Grow
- Providing support for companies growing faster than their systems and technology can keep up while building best class operations that improve profits and fuel growth.
- Our 'Growth' package : ◦ Ensures that the existing model and operating system is fully scalable and adapting effectively to growth ◦ LMA (evaluates) the team, skills and job requirements to ensure that the right people are sitting in the right seats ◦ Leverages technology systems to ensure optimal efficiency and consistent output
Discovery
- Our discovery sessions offer an objective and unbiased assessment of your business, to identify any challenges and issues you may be currently facing, and your current stage of EOS implementation (or any other operating system you may be using to build your business and position for growth). We then use the information we gather in these meetings to povide customised solutions and recommendations based on your prioritised areas of need. These services are available as a standalone service, but usually make up the initial phase of our fractional Integrator services.
Strategic Projects
- Strategic projects are defined as a type of project that aligns with the overall goals and objectives of the business. They are usually focussed on improving performance, competitiveness, and growth, and often characterised by their complexity, high level of risk, and long-term impact, often requiring a significant investment of time, resources, and budget. As such, we ensure that each project is carefully planned and executed, creating a well-defined project plan and provide the skills and experience needed to ensure success.
Consultancy
- Our COO consultancy and advisory services are for those times when greater clarity is sought on strategic operational issues, projects and priorities. For times when the expertise and unbiased viewpoint and output from an external advisor or EOS Integrator is needed to provide answers and solutions to questions that can’t be solved unilaterally. We work with you and your business to provide guidance, perspective and planning on any areas of concern, or in need of improvement.
Discovery
- Our discovery sessions offer an objective and unbiased assessment of your business, to identify any challenges and issues you may be currently facing, and your current stage of EOS implementation (or any other operating system you may be using to build your business and position for growth). We then use the information we gather in these meetings to povide customised solutions and recommendations based on your prioritised areas of need. These services are available as a standalone service, but usually make up the initial phase of our fractional Integrator services.
Strategic Projects
- Strategic projects are defined as a type of project that aligns with the overall goals and objectives of the business. They are usually focussed on improving performance, competitiveness, and growth, and often characterised by their complexity, high level of risk, and long-term impact, often requiring a significant investment of time, resources, and budget. As such, we ensure that each project is carefully planned and executed, creating a well-defined project plan and provide the skills and experience needed to ensure success.
Consultancy
- Our COO consultancy and advisory services are for those times when greater clarity is sought on strategic operational issues, projects and priorities. For times when the expertise and unbiased viewpoint and output from an external advisor or EOS Integrator is needed to provide answers and solutions to questions that can’t be solved unilaterally. We work with you and your business to provide guidance, perspective and planning on any areas of concern, or in need of improvement.
*Pricing is determined on the size of the company, stage of growth and complexity of the engagement. Fractional and retained services carry a minimum term 6 month commitment.
Benefits:
"Sarah’s leadership skills and expertise of steering a company through times of growth and transformation, as well as periods of tough trading conditions, can be evidenced by her achievements to date."
colin whickman, greenstreet LTD
Frequently Asked Questions
More Questions?
The entrepreneurial myth - The myth that most people who start small businesses are entrepreneurs
'the e-myth' - michael e gerber
Get in touch
contact details
E-Mail: enquiries@smabbott.co.uk
WhatsApp : +44 (0)7711 562197
Address: 3 Ducketts Wharf,
107-109 South Street
Bishops Stortford
Herts
CM23 3AR
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